📅 2007 - 2010
🧑💼 Role
Section titled “🧑💼 Role”| Position | Period |
|---|---|
| Senior Technical Specialist | SME | 2007 – 2010 |
🏢 Company
Section titled “🏢 Company”| Location | |
|---|---|
| IBM | Turin (Italy 🇮🇹) |
📝 Description
Section titled “📝 Description”| Area | Details |
|---|---|
| Microsoft Infrastructure | Provided 3rd-line support for MS Active Directory domains across diverse enterprise clients |
| Incident Management | Handled major incidents, ensured swift resolution, and conducted Root Cause Analysis (RCA) |
| Change Approval | Approved high-risk changes in production environments ensuring compliance with IBM standards |
| Technical Leadership | Served as technical lead for critical IBM projects |
| Client Portfolio | Fiat, Iveco, Irisbus, CNH, Comau, PowerTrain, Barilla, ItalGas, Alitalia |
🏆 Achievements
Section titled “🏆 Achievements”| Achievement | Impact |
|---|---|
| Led RCA for critical incidents | Improved service reliability and reduced recurrence of major issues |
| Approved high-risk changes | Ensured production stability and compliance with IBM global standards |
| Technical leadership | Guided delivery teams in complex Microsoft infrastructure projects |